Buying a stairlift can help you to keep your independence, enjoy your own home freely, and reduce the risk of accidents or injuries on your staircase.
But finding the right stairlift for your home may seem more difficult than you expected — especially if your stairs include curves and turns.
Installing a curved stairlift tends to be a more complex process than fitting a straight one. And that’s why it’s crucial to find a trustworthy stairlift company with dedicated customer service, rather than buying through a supplier with no concern for your comfort, safety, or long-term satisfaction.
In this post, the Total Access Solutions team explores the key questions to ask when preparing to buy a stairlift for stairs with curves and turns.
Should I buy my staircase through a big box company?
Big box companies may be your go-to for many products and services. But they’re far from ideal for stairlifts.
Why? Because they specialize in selling a high number of items to a high number of shoppers. Commonly big box customer service departments can only allocate so much time to buyers with questions, or to solve post-purchase problems.
Even big box brands with reputations for excellent service may not work as hard to make sure your stairlift is right for you and your accessibility needs as an independent retailer would. They may sell a wide variety of products and lack the specialized accessibility knowledge to help each buyer secure the right stairlift.
It’s best to work with a stairlift supplier that takes the time for a free in-home or virtual consultation and the desire to maintain the same level of support after the purchase has been made. A team that shows this level of service will be more committed to giving you total peace of mind before and after the buying process.
Is the supplier responsive to my needs after the sale?
Some brands may believe that their relationship with a customer ends once the transaction is complete. But a reliable stairlift supplier understands that there’s more to excellent service than simply selling and installing the stairlift.
For example, Total Access Solutions is dedicated to providing buyers with a hassle-free experience from the moment you choose to buy a stairlift with us. And this includes offering an above-average warranty and repair services undertaken by qualified technicians.
Having access to ongoing service through the company you buy your stairlift from keeps any future repairs or concerns simpler. You don’t need to worry about being passed from one team to another when all you want is a straight answer.
Are they local?
Buying your stairlift from a local supplier offers a number of benefits.
Firstly, you know that they’re within easy reach if you experience any issues (no matter how small) with your stairlift. Technicians can be sent to undertake repairs or simply check the lift’s performance if necessary. It’s just more convenient and reliable.
Secondly, a local supplier will be able to perform in-house assessments with less hassle than a business located in another city or region.
It’s vital that a stairlift company understands the number of curves or turns in a staircase before they advise a customer on the right option for their home. Otherwise, the buyer could end up with a stairlift that’s not just unsuited to their staircase, but potentially less accessible than it should be long term.
Do they have the right parts in stock?
This is another critical question to ask, as the fewer parts a supplier keeps in stock, the higher the chance that you’ll need to wait for installation or repairs.
Your stairlift installation might be urgent if you or another member of your household has experienced an accident, or their mobility is declining quickly. The prospect of waiting weeks or longer to have a stairlift fitted or repaired would simply be out of the question.
So, always check that your stairlift supplier carries most parts in stock. Fortunately, it’s a priority for our team.
What warranty options are available?
We’ve already discussed the importance of good warranties and aftercare, but don’t forget to ask your stairlift supplier which warranty options they offer. Make sure you know what problems are covered and clarify any points you’re unsure of.
Also, ask whether you’ll be charged for a warranty or not when purchasing a curved staircase.
This can make all the difference to your decision, so take the time to learn as much about the warranty options as you can. Total Access Solutions is committed to bringing all of our customers the best warranty in the industry.
This is just one of the reasons why we’ve built a loyal customer base and remain a trusted stairlift supplier here in the GTA.
Do they provide their own service, or do they subcontract it?
Always choose to work with stairlift companies providing their own services, rather than subcontracting them. Again, this reduces the room for confusion, frustration, and miscommunication — you’re more likely to receive the service you need, when you need it, with a one-stop business.
Total Access Solutions sends factory-trained technicians to answer your technical questions and undertake repairs as required. You don’t have to deal with multiple businesses or teams who aren’t communicating with each other.
You’ll just receive the most professional, committed service that makes bringing a curved stairlift into your home an easy, pleasant, hassle-free experience.
Installing a stairlift for stairs with curves and turns might seem to be a daunting process, but we’re here to make it simpler than ever. Everyone deserves to feel comfortable, safe, and independent in their own home. And this belief drives us to provide all of our customers with the best stairlifts, the best service, and the best warranty in the industry.
Want to learn more about our stairlifts for stairs with curves and turns? Have a question about how our stairlifts can help you to maintain your independence in your own home?
We’re here to provide all of the transparent information, advice, and support you need. So, just get in touch with our team today!
Comments